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Welcome to NaturaPatio – Speak with an Expert: 1-857-800-8796
Welcome to NaturaPatio – Speak with an Expert: 1-857-800-8796

Payment Policy

Payment Options

Effective Date: [30 october 2025]


 

1. Introduction

At NaturaPatio, we highly value your safety and convenience. We offer a variety of secure and easy-to-use payment methods that comply with all applicable laws and regulations in [United States and Canada].


 

2. Accepted Payment Methods

2.1 Credit and Debit Cards

We accept all major credit and debit cards:

  • Visa

  • Mastercard

  • American Express

How it Works:

  • Step 1: Select your preferred card option at checkout.

  • Step 2: Enter your card details, including the card number, expiration date, and CVV code.

  • Step 3: Your payment will be securely processed through our encrypted payment gateway.

  • Step 4: Once approved, you will receive an order confirmation via email.

 


 

2.2 PayPal

Secure Online Payments Worldwide

Pay quickly and securely using your PayPal account.

How it Works:

  • Step 1: Choose PayPal as your payment method at checkout.

  • Step 2: You will be redirected to the PayPal login page.

  • Step 3: Log in to your PayPal account and confirm the payment.

  • Step 4: After confirmation, you will be redirected back to our website with your order details.

 


 

3. Security and Data Protection

Your security is our highest priority. All transactions are encrypted and processed through secure payment gateways that comply with industry standards.

  • SSL Encryption: Our website uses Secure Socket Layer (SSL) encryption to protect your personal and financial information during transmission.

  • PCI Compliance: Our payment processors are Payment Card Industry Data Security Standard (PCI DSS) compliant.

  • Privacy Policy: Please refer to our Privacy Policy for detailed information on how we handle your data.

 


 

4. Customer Support

If you encounter any issues or have questions about your payment, please do not hesitate to contact our customer service team.

  • Email: support@naturapatio.com

  • Phone: 18578008796

  • Address: 145 1/2 Church Street Unit 5 Office 396, Toronto, Ontario, Canada

Our support team is available to assist you Monday to Friday, 9 AM to 6 PM EST


 

5. Compliance with United States and Canada Legislation

All our payment methods and processes strictly comply with the laws and regulations of United States and Canada.

 


 

6. Payment Confirmation

After completing your payment, you will receive:

  • Order Confirmation: An email containing your order details and confirmation.

  • Receipt: A digital receipt for your records.

If you do not receive a confirmation email within 1 hour, please check your spam folder or contact our customer service.

 


 

7. Currency

All transactions are processed in USD ($). If your bank account is in a different currency, your bank may apply currency conversion rates and fees.

 


 

8. Fraud Prevention

To protect our customers and maintain a secure shopping environment:

  • Verification: We may perform verification checks and request additional information before accepting an order.

  • Suspicious Activity: Orders suspected of fraud or unauthorized activity will be investigated, and appropriate action will be taken, which may include cancellation of the order.

 


 

9. Changes to Payment Options

We reserve the right to add or remove payment methods at any time. Updates will be posted on this page. We encourage you to review this Payment Options page regularly.

 


 

10. Terms and Conditions

By making a purchase on NaturaPatio, you agree to our Terms and Conditions and Return and Refund Policy.

 


 

NaturaPatio

Naturapatio.com

United States, Canada

30 october 2025

 


 

FAQ

Do you offer free shipping?

Yes! We provide free shipping on most orders within the continental U.S. Certain exclusions may apply depending on the brand or delivery location.

Can I speak to someone before ordering?

Of course! Our support team is available by phone, email, or live chat to answer any questions about specs, shipping, setup, or outdoor living collection. Feel free to reach out any time.

How do I know which fireplace or fire table fits my space?

Each product listing includes detailed specs and dimensions. If you need help, our support team is happy to guide you through measurements and fit questions.

Do you offer price matching?

Yes, if you find a lower price from an authorized retailer, let us know, we'll do our best to match it.